FAQs
Access and Request Updates on Your Public Record Request
As long as you included an email address when you submitted your request, you should receive an email notification anytime there is new information related to your records request.
There are two ways that you can download your documents. Important Notes You can still download your records even if the request was closed. If the request was closed it means the agency considers your request fulfilled on their end.
Types of Copies Charge for Copies
- Photocopies, printed copies of electronic records when requested, use of City equipment to make copies - $0.15 cents per page
- Scanned records, use of City equipment for scanning - $0.10 cents per page
- Records uploaded to email, or cloud-based data storage service, or other means of electronic delivery $0.05 cents per each 4 electronic files or attachments
- Records transmitted in electronic format or for use of City equipment to send records electronically $0.10 cents per gigabyte
- Digital media storage or devices - Actual cost
- Any container or envelope used to mail copies - Actual cost
- Postage or delivery charges - Actual Cost
Copy charges above may be combined to the extent more than one type of charge applies to responsive copies.
Customized service charge: When the request would require the use of IT expertise to prepare data compilations or when such customized access services are not used by the County for other business purposes:
- Actual cost. The City must notify the requester that it will be doing a customized service and can require a $0.10 percent deposit.
Submit a Request and Create a Public Account
You can create a requester account when you submit a request. If you include an email address in your request, an account is created for you automatically. You may be sent emails where you can download your records directly.
Upload a Document to Your Public Request
This article is for public requesters. You may need to provide additional documentation so the agency can fulfill your request. If this happens, you can upload a document to your request in a few different ways.
Additional information regarding submitting a public records request can be found on the City's website/Public Records